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DATA 360 · ONTOLOGY CANVAS (ALPHA)
Synced to Data Cloud
Explore
Model
Playbooks
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Agent Affordances
–
100%
+
Customer
Entity
A person or organization that has a commercial relationship with us.
#core
#crm
#identity
Backing systems
• Salesforce CRM (Account/Contact)
• Data Cloud
+1 more
Agent affordances
3 actions · 2 rails
Summarize
Validate
PII guard
Case
Event
A service request, incident, or issue raised by a customer.
#service
#support
Backing systems
• Service Cloud (Case)
• Support Portal
Agent affordances
3 actions · 2 rails
Summarize
Validate
PII guard
Relationship
raises
·
1:N
Asset
Entity
A physical or digital product that a customer owns, leases, or uses.
#product
#installed-base
Backing systems
• Salesforce CRM (Asset)
• ERP
+1 more
Agent affordances
3 actions · 2 rails
Summarize
Validate
PII guard
Agent Session
Event
A bounded interaction window where an AI agent acts on behalf of the customer.
#agent
#observability
Backing systems
• Agentforce
• Data Cloud Event Stream
Agent affordances
3 actions · 2 rails
Summarize
Validate
PII guard
Relationship
owns
·
1:N
Relationship
targets
·
N:1
Relationship
handles
·
1:N
Ontology synced · 4 concepts · 4 relationships
|
Workspace: Service Ontology · v0.3-draft
Mode: Explore
|
Last change: AI-suggested binding · 2 min ago